We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@shimmeroasis.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Info@shimmeroasis.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@shimmeroasis.com.
At Shimmer Oasis, we prioritize customer satisfaction and handle inquiries with fairness and respect. We ensure all products are inspected for quality before shipping. Below are our guidelines for returns and refunds:
General Refund Principles
· Refunds are processed on a case-by-case basis to resolve issues promptly.
· All requests must be submitted within 7 business days of receiving the item.
Non-Returnable Items
· Earrings and Piercing Jewelry cannot be returned due to hygiene and safety concerns (e.g., preventing infection risk).
· This policy ensures every customer receives a brand-new, unused product.
Exceptions for Defective or Incorrect Orders
If your item is defective, damaged, or not as described:
1. Contact us immediately at with:
· Your order number.
· A clear photo of the issue.
· A brief description of the problem.
2. We will review your request and offer a resolution (e.g., replacement or store credit).
Refund Process
· Approved refunds will be issued as store credit only.
· Shipping fees are non-refundable.
Contact Us
For assistance:
· Email:
· Response time: Typically within 1-3 business days.
We appreciate your understanding and look forward to serving you!
All policies are subject to change without prior notice.