Shipping Policy

**All international orders are shipped via express delivery with real-time tracking.** We currently only offer express shipping options.

1. Shipping Address Requirements

Orders with billing/shipping addresses in non-English languages may experience delays or cancellation due to translation barriers.

For smooth processing, please ensure all address details are in English and include:

✅ Street number

✅ Building name (if applicable)

✅ Postal code

⚠️ Incorrect/detailed address may result in return shipping fees.

2. Duties & Taxes

Import duties, taxes, and customs clearance fees (if applicable) are solely responsible for by the customer and vary by country regulations.

Postal carriers may request additional documentation (e.g., tax ID) during customs inspection.

We cannot provide specific guidance on these charges—please consult your local customs office for clarification.

3. Shipping Timeline

Order Type Processing Time Estimated Delivery

Standard orders Within 72 hours of purchase (Mon-Fri)** 3-15 business days*

Customized items +3-5 business days Extended as per timeline above

Holiday seasons (Nov-Mar)** Processing may delay by 3-5 days Extended by 7-10 days**

*Excluding weekends/holidays.

**Subject to carrier capacity fluctuations.

4. Important Notes

✅ Track Your Shipment: Login to your account for live updates via tracking number.

✅ Delivery Estimates: Timelines are provided by carriers and not guaranteed.

✅ Issue Resolution: Contact us immediately at info@shimmeroasis.com for any shipping concerns—we will assist promptly.

Policy Acknowledgment

By placing an order, you confirm understanding of:

Shipping restrictions

Address accuracy requirements

Responsibility for import-related charges

Thank you for choosing Shimmer Oasis Jewelry!